6.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 24 hours of delivery if the Goods are damaged or do not comply with any of the Contract.
6.2 Where a claim of defect or damage is made then it shall be the responsibility of the Seller to collect faulty Goods if the items are large, otherwise the Goods shall be returned by the Buyer to the Seller and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable) plus any return postal charges if the Goods are in fact defective.
6.3 To return a product please request an RMA number using our Support Ticket section under your Members menu on our website. Clearly state your reason for return, and an RMA number will be emailed to you if your return request is accepted.
6.4 Goods to be returned must clearly show the order number obtained from the Seller and the RMA number received via your Support Ticket on the package.
6.5 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
6.6 Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 14 days of receipt of the Goods. Goods must be returned at the Buyer’s cost and should be adequately insured during the return journey. The Buyer shall receive a refund of monies paid for the Goods (excluding initial delivery charges or any return postal charges) within 30 days of cancellation.
6.7 Returned Product Condition Requirement: Any product returned for a refund must be in resellable condition, except where the return is due to the product being faulty or not as described. Resellable condition includes the product being unused, undamaged, and in its original packaging. Any product that is returned in a condition that prevents its resale may not be eligible for a refund, subject to the consumer’s statutory rights under the Consumer Rights Act 2015 and other applicable legislation.
6.8 Any product which is defined as “Software Only” is non-refundable.
6.9 Any returns of tuning units will only be processed when the handset and its software have not been used. Once a handset has been used and its software have been loaded to a car the product is non returnable.
7.0 Refunds are subject to a 3% admin fee, due to payment processing and unpackaging costs.
7.1 Any product purchased from outside the United Kingdom shall see the products listed excluding taxes or value added tax. Taxes may be added where applicable by the customs departments in the country of the buyer.
7.2 Where goods or products are held at customs then returned to Dreamscience Automotive Ltd with the request of a refund from the buyer, the buyer shall receive a refund of monies paid for the Goods (excluding initial delivery charges or any return postal charges). The Refund is also subject to a 3% admin fee, due to payment processing and unpackaging costs.
